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British Airways

Leadership development

LEO has been one of British Airways’ key learning partners for many years, helping them achieve measurable business results in a range of areas. We have partnered with British Airways (BA) on many large-scale change programmes, transforming the way learning is delivered in one of the most successful organisations in the logistics and transportation sector.

One of the key areas in which LEO has helped BA is its leadership development training. We conducted a training needs analysis (TNA) to determine what training interventions could be implemented to support front-line leaders at BA terminals around the globe. We then developed a solution that worked around technical and time restraints, such as insufficient internet access in terminals.
LEO’s solution adapted BA’s existing Moodle platform to act as a closed community of best practice for front-line leaders. The result was ‘Our World’, a low-bandwidth solution to enable leaders across terminals to share knowledge and learn socially.

BA client story

We were also BA’s partner of choice when they needed a new on-boarding solution following the organisation’s acquisition of airline BMI. BA needed to engage their 3,000-4,000 new team members from BMI and boost low morale in existing employees.

BA client story

LEO designed a new on-boarding portal, which supported new starters throughout their first six months. We used video interviews with leading figures within the business, downloadable resources, peer networking and digital materials for a welcoming, engaging induction experience. This enabled existing employees to re-engage with the brand, and new employees to understand the company vision and values.

As a result of our success with BA, we are proud to be on their preferred suppliers list, and are now regarded as one of the most sought-after learning providers in the logistics and transportation sector.

BA client story

Meet our expert

The needs of learners in the FMCG sector are evolving. Those now entering the workplace are of a generation used to accessing information immediately at the point of need, in smaller quantities and in their own time. This increase in the desire for smaller ‘bite-size’ chunks of learning is also facilitated by the increase in mobile technology. Along with that we are seeing a shift in learning delivery, with more than 50% of formal corporate learning now taking place outside of the classroom. It’s an exciting time of innovation, with VR, 360°/interactive video, mobile-first content and learning analytics continuing to gain momentum.

Here at LEO, my team and I have worked with some of the top FMCG organisations to design, develop, implement and measure the impact of learning programmes. We distribute these globally to both established markets and emerging markets such as China and the Middle East. We work closely with our clients’ sales, brand, commercial and product teams in order to align our services to their rapidly moving businesses needs.