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NHS Leadership Academy

The NHS is the 5th largest employer in the world and the largest healthcare system. Its top 10,000 leaders are responsible for 1.7m staff and the care of around 27,000 patients every hour.

Following significant reviews of healthcare provisions in England, it was identified that the actions of NHS leaders have a direct impact on care outcomes, and in 2012, the NHS Leadership Academy was created to drive a more patient-focused approach to leadership.

LEO worked as part of a KPMG-led consortium to design a complex learning architecture. This was designed to reach 10,000 NHS leaders over three years.

Our solution needed to help the NHS Leadership Academy produce a generation of leaders with patient care and safety at its heart, improving care standards across the organisation. As the largest single organisational development programme ever undertaken, this was no easy feat.

NHS client story

LEO was responsible for designing and ensuring the success of two key programmes – the Elizabeth Garrett Anderson programme and the Nye Bevan programme. To reach busy senior leaders, we ‘flipped’ the traditional learning model to create a blended programme, where 80% of content would be e-enabled and just 20% delivered face-to-face.

We created an innovative virtual campus, consisting of a combination of e-learning, powerful videos, simulations, quizzes, blogs, a portfolio, mobile performance support, webinars and live workshops to deliver the wide range of content. In total, over 1,200 of content was created.

NHS client story

Each programme also resulted in accreditation (a Masters in Healthcare Leadership or an NHS Leadership Academy award) to maintain motivation and to ensure efforts are recognised.

Since its launch in September 2013, this multi-award-winning programme has been a major success. 98% of participants to date agreed that their understanding and development of leadership practice had improved as a result of the learning, with 97% having applied their learning in the workplace. 15% of Nye Bevan participants secure promotion within 12 months of completing the programme, demonstrating the value that comprehensive leadership training can make in large public sector organisations.

NHS client story

Meet our expert

I first came across the field of learning technologies while at London University in 1982. I've been hooked ever since. After various jobs with Channel 4, Video Arts and ​Epic, ​I figured I must know as much about the learning tech space as anyone. So in 1989 I founded LINE.​ Little realising that I also needed to know something about running a business!​

​So I learnt 'on the job' and must have done something right, because we managed to survive for 25 years, growing to a business of more than 80 people and winning the award for 'Outstanding contribution to the industry' both as an individual and as a company.

In 2014, ​I sold LINE to ​LTG and joined the board. Following the formation of LEO through the merger of LINE and Epic, ​I now ​spend my time defining the company’s strategy​​ and working with our clients. ​

For me this is about a 'coming of age'. In today's market, our clients need to get much broader strategic results from learning innovation and the use of learning technology. While the last 25 years have been hugely enjoyable and rewarding, my ambition now is to prove that we can do this at a scale and impact not yet seen!

My passion is in working out ways for practical large-scale transfer of learning, knowledge management and communications in large organisations. This has been a career-long quest and it still feels like we are only just starting to scratch the surface of the potential for the innovative and strategic use of learning technologies.