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There’s a strong commitment within the financial services sector to regain confidence and trust in today’s post-financial crisis period

With 41% of US customers and just 29% of UK customers trusting their bank to do the right thing, it is clear that there is an opportunity to raise industry standards and deliver more ethical banking. This situation has resulted in a strong focus on conduct and culture.

Resolving conduct issues has cost banks around $320bn in the last five years, significantly impacting on profitability and reputation. Now is the time to act.

A continuing challenge for financial services firms is the complexity of the macro-political environment. Sanctions change constantly, meaning robust communication channels are needed to facilitate the flow of information through the organisation.

With regulators holding individuals to account, it’s in employees’ best interests to understand fully the current economic situation and what this means for them.

Meet our expert

I started my career in e-learning and multimedia development as a programmer in 1998 when Asymetrix Toolbook was the development tool of choice. Later Macromedia Flash joined the fray and I spent a great deal of time working on making Flash accessible for visually impaired users.

I joined LEO in 2007 working as a project manager. I was able to apply my experience in developing e-learning solutions with heuristic knowledge of the industry to become LEO’s Head of Delivery in 2012. Here I was responsible for monitoring project quality and ensuring successful delivery of all projects, including those delivered to international audiences on a global scale.

In 2014, I took on the role of Business Unit Director and now oversee the team at a senior level. In this role I manage a dedicated client-focused team with a broad portfolio of clients include Jaguar Land Rover, Volvo, Aston Martin, Novartis, L'Oréal and Roche. As a Business Unit Director, I have learned to always give the client what they want, which is not necessarily what they ask for.

Our expertise

Regulators and banks themselves have highlighted the value of learning and development to address the challenges currently faced by the financial services sector.

As part of LTG, our sister company Eukleia works in tandem with LEO. They’re specialists in Governance, Risk Management and Compliance (GRC) and add subject matter expertise and deep market insights to our solutions.

LEO has worked with firms such as Aviva, Citizens Bank and Lloyds Banking Group to create award-winning programmes on subject matter such as:

  • Anti-bribery and corruption
  • Whistleblowing
  • Market conduct
  • Consumer credit risk
  • Sales skills
  • Product training
  • Competition law
  • Code of conduct
  • Data protection and records management
  • Brand launches
  • Telephone banking
  • Commercial banking
  • Conflicts of interest
  • Management and leadership
  • Diversity and equality
  • IT rollouts
  • Induction and onboarding
  • Learning strategy consultancy
  • LMS and portals
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