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Retail is changing: from the way people shop and the evolution of digital, to the globalisation of supply chains and even the way people are employed.

This challenging retail eco-system along with an increased corporate social responsibility (CSR) in buying decisions are just some of the issues that retail organisations are having to adapt to.

Here at LEO, we provide forward thinking and engaging learning that can help you and your workforce adapt to these changes. We take the time to understand your particular challenges and your brand, working with your in-house experts to ensure that the solution we produce integrates seamlessly with your business.

We deliver blended, bite-sized and on-demand learning with content that is easily localised and translatable, so that you can reach staff no matter where they are based. We can also create beautiful bespoke apps and help you build strong internal capability through collaborative working and the use of select authoring tools.

So whether you need to improve your induction training so that seasonal periods of high staff turnover run smoothly, create a seamless transition between your in-store and digital customer experience or deliver complex business objectives - LEO’s creative and strategic in-house experts can help.

Meet our expert

Technology has dramatically shifted the way retailers and brands operate over the past decade. Customers are demanding ever-more immersive customer experiences and retail brands must do all they can to differentiate themselves in a highly competitive market. Having worked in this sector creating training for retail teams at Burberry for many years, I've witnessed this evolution first hand.

There is huge opportunity to leverage technology within retail organisations too, ensuring employees – an equally important audience for your message – are engaged and aligned with your brand's strategy. From large scale, global programmes, such as onboarding and induction, to smaller, more tactical learning interventions, LEO can help. We work with companies to create scale-able, future-proof solutions that are right for you.

Our expertise

LEO has worked with retail clients such as Harrods, John Lewis and QVC over the last 30 years to help them transform their learning, with expertise in:

  • Induction and onboarding
  • Brand awareness (wider idea)
  • Product knowledge and sales skills
  • Management and leadership
  • Risk and compliance
  • Employee welfare
  • Equality and diversity
  • LMS and portals
  • Site familiarisation
  • Learning strategy consultancy
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