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Think hospitalit-e

This post was written by Kayleigh Tanner and first appeared on the Epic blog on 22nd January 2014.
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I hate to be the one to remind you, but unfortunately, it’s January, it’s bleak and it’s going to stay this way for a good few months. I’m sure I’m not the only one planning my escape to foreign climes, but this got me thinking: where does e-learning fit into holidays, travelling and hospitality in general?

Personal learning

There are two main strands when it comes to learning for holidays. The first kind is personal learning. I’m off to Helsinki later this year, and I’m certainly not fluent in Finnish. I’ll be working on my language skills using a variety of mobile apps and web-based language learning programmes so I’m not mixing up my kiitos with my kyllä. Unfortunately, my language app of choice, Duolingo, doesn’t currently support Finnish, but I’m using it to refresh my French skills for future trips.

Business travellers often find themselves jetting across the world to unfamiliar cities, and this might entail brushing up on the etiquette and cultural standards of these places. A gesture they believe to be a friendly greeting in the UK may be wildly inappropriate or offensive elsewhere, so some handy mobile-based learning could provide them with the knowledge they need to avoid offending anyone on their trip.

Job-related training

At the industry level, there are lots of reasons for which we might expect training to be administered. Epic’s award-winning onboarding training for Virgin Atlantic was created to ensure that the right people were recruited with the skills they needed to succeed in the dynamic travel industry. The ASPECT model of onboarding is a fantastic way to help  you devise an effective onboarding programme to find the right people who can perform the job successfully. We have also created systems training for easyJet, blending systems training and hearts and minds e-learning to introduce staff to easyJet’s safety reporting system, SafetyNet.

We have also created award-winning training for British Airways to help them deliver health and safety and medical training to its thousands of staff. The Aviation Medicine (AvMed) programme transformed BA’s face-to-face medical training into e-learning, saving more than £1 million in three years and improving the quality of emergency medical treatment on aircraft. It even meant that 2,000 volunteer staff were able to use the AvMed training to get their licence to fly, allowing BA to keep more than 50% of their flights in the air during the 2010 industrial strikes. When I get on a plane, I certainly want to know that everyone from the pilot to the flight attendants know exactly what to do when something goes wrong, which is why quality training is so crucial.

Epic has a thorough understanding of the training requirements of companies in the hospitality industry. If you’re interested in compliance training, including health and safety, management and leadership training or other areas in the leisure and hospitality industry, please get in touch to discuss your requirements.