The Google Plus logo

In the nick of time – why performance support is no longer optional

Across all industries and areas of business, we work much faster and with increased complexity than ever before. It’s no longer possible for staff to know everything they need to know to carry out an individual procedure, let alone their entire job.

This poses a huge challenge for learning and development. Learners need to know how to quickly find information to assist them in the workplace, rather than attempting to commit large amounts of knowledge to memory. It is our responsibility to design learning that can be accessed while they are performing specific tasks, rather than developing standalone courses by default.

Enter performance support, which gives learners flexible, on-the-job support at the point of need. Mobile devices are great for this because they are much more personal to the learner. Performance support is closely linked to multi-device learning, and can play a role in multi-device courses if you know a proportion of your audience has sufficient time to use mobile devices and will be motivated to do so.

It’s important to remember, however, that multi-device learning is not about shrinking standard e-learning courses to fit differently sized devices. Some audiences will want to access courses on every device, but smaller, mobile devices are more likely to be used for real time performance support than for whole courses of e-learning.

In fact, a well designed performance support tool can remove the need for a traditional course altogether. Even in cases where formal training is required, there is still a requirement for support when staff take learning out of the classroom and into the workplace.

To find out more about harnessing the power of performance support, LEO Learning’s Chief Strategy Officer Piers Lea and Tim Drewitt, Online and Mobile Learning Manager at Vodafone will be delivering a presentation at the World of Learning Conference and Exhibition (WOLCE) on 30th September. Join them at ‘Using mobile devices for performance support’ from 13:15-14:05.

To see how performance support, mobile devices and a whole host of other technologies come together to form our vision for the future of learning, read our ebook ‘A new future for learning’. The free resource explains how each and every challenge that organisations face today adds a new dimension to the way learning can revolutionise your business. Download the ebook to transform your learning today.