How to future-proof your workforce
Posted on 6th June, 2017 by Emily Blake
The latest ebook from LEO “Future-proof your workforce: refining processes through elearning” sheds light on the key areas where business processes intersect with key business drivers, and demonstrates why learning programmes around both are essential to future-proofing an organisation. You can download it now, for free.
Here’s an excerpt from the ebook:
Organisations make thousands of operational decisions every week – from those that are far reaching and complicated, to the smaller and more self-contained.
The processes that a company has around these decisions can have a huge impact on the organisation, customers and profits. In order to become – and remain – successful and competitive, businesses must continuously manage their processes. Failure to do so could lead to higher costs, lower revenues, less motivated employees and a reduction in market share… not a situation that any organisation wants to find itself in!
The global workplace is more complex than it’s ever been.
To put that into context, the Boston Consulting Group surveyed more than 100 American and European listed companies to understand the recent rapid growth of organisational processes. “The survey results show that over the past 15 years, the amount of procedures, vertical layers, interface structures, coordination bodies, and decision approvals needed in each of those firms has increased by anywhere from 50% to 350%.”
The rate of adoption of new processes that companies must deal with daily isn’t slowing down. If anything, the wider business landscape is becoming more complicated, leading to an urgent need for CEOs to think about the future. Another recent study surveyed over 1,000 business leaders to get a sense of how future-proof these organisations think they are.
The study found that “90% of these companies believe their core business is threatened by new digital competitors that are challenging their products and services. Second, 70% believe that they do not have the right leadership, skills, or operating models to adapt.”
What are business processes?
A business process, also known as a business method, is a “collection of related, structured activities or tasks that produce a specific service or product (serve a particular goal) for a particular customer or customers .” Business processes can either be manual (achieved without technology) or automated (where technology assists users “in implementing the process in a more accurate, standardised or optimised manner”).
Client success stories:
1: Making the move to digital
A health and beauty retailer wanted to take their in-house training digital, and commissioned LEO to convert their paper-based induction and product knowledge training materials into an engaging elearning solution for their staff in over 800 stores. LEO created 17 microlearning modules on various induction topics including customer service and till operations, as well as product training modules covering haircare, skincare and fragrance.
2: Code of conduct, conflicts of interest and competition law
A global energy supplier commissioned LEO to create a series of elearning modules with topics such as Conflicts of Interest, Competition Law and Code of Conduct. A key reason for the training was the need to impart how the organisation’s code of conduct affects everyday practices across the business. To achieve this, we based the learning around a series of ‘interactive dilemmas’ where learners were introduced to specific scenarios. To test learners’ knowledge, we developed a series of questions where learners could rate their confidence in each situation and be able to revise their choices in light of further information. These were designed to challenge learners to display their understanding of the Code, their responsibilities and where they could seek advice. Learners were supported in this by a series of short tutorials and resources.
End of excerpt.
Download the full ebook now, for free, from our Resources page.