Overcoming compliance training’s bad reputation
Posted on 9th August, 2017 by Ben Miller
Compliance training has not traditionally enjoyed a great reputation. Despite the fundamental importance of this type of mandatory learning, which can range from highly specialised and technical topics such as money laundering to more general issues around organisational policies, compliance training is often seen as ‘must do’, rather than ‘want to do’ learning.
Reports in the last few years have suggested that a significant number of employees fail to complete their compliance training and show a lack of enthusiasm for modules. In the first part of a trilogy of compliance training podcasts, two of LEO’s experts outline how to address these challenges and keep compliance training fresh and relevant when it goes out to a broad range of employees across an organisation.
Making elearning matter
Whether your industry is highly-regulated or not, the challenge of presenting compliance training as more than just box-ticking can be tricky, even though it plays a critical part in safeguarding individuals and organisations.
The three-part compliance podcast hears from Imogen Casebourne, LEO’s Director of Learning and People, and Geoff Bloom, who has worked on blended leadership initiatives with the likes of PwC, Volvo, British Airways and BP in his role as Principal Consultant for LEO. Reflecting on their experiences with some of the world’s leading companies, they explain how to create targeted, personalised compliance learning that really matters to individuals.
When training isn’t specific enough to someone’s job role, there is a risk that they will see the learning as an unnecessary use of time or worse, believe that L&D doesn’t take learning seriously enough. In the podcast, you’ll learn how to shape your learning so that it clearly offers direct benefits to learners and their careers, giving them the knowledge they need.
Imogen and Geoff reflect on their own discussions with learners who have merely clicked through programmes they find uninspiring, and explain how to engage people even if their required compliance knowledge does not markedly change between one training programme and the next.
In the past, the podcast observes, some learning programmes have tended to adopt a one-size-fits-all approach to compliance training. When learners feel like they are revisiting information they have explored many times before, they understandably end up going through the motions in some instances, no matter how willing they are to enhance their knowledge.
Overcoming the barriers to success
If learners have to spend time completing learning that doesn’t really affect them or is in an area they don’t work in, their appetite is likely to wane, with a knock-on effect for companies in terms of indicators such as completion rates and time to competence. This is why personalised learning, which has saved a lot of money for some of the organisations LEO has worked with, is critical.
In the case of one major organisation, a suite of compliance training had been produced by various people using different techniques over several years, leading to an excess of material and a lack of clarity about which areas applied to which job roles.
By making the training more modern and focused, LEO greatly improved the training and its outcomes. The podcast, ‘Effective compliance training, part 1: overcoming the challenge’, offers insights into how you can achieve a similar effect. As the opening part of the series, it’s essential listening for anyone who wants to do compliance training differently.
Keep checking back for more LEO learning podcasts. Part 2 is coming next week…