Brandon Hall Group’s Principal Analyst, David Wentworth, makes the case for why, in the wake of the global pandemic, organizations should harness a corporate university and what these digital academies need to include to give you the best results.
A corporate university may seem either quaint or only for the largest of organizations, but in the wake of the current pandemic and the near-disappearance of in-person training, there is an opportunity to take specific learning initiatives or strategic business needs and develop digital academies focused on achieving those outcomes.
These academies take the immersive nature and structure of a corporate university and give it the strategic specialization of an agile project team. Digital academies, hubs, or campuses permit organizations to create programs that are focused on key initiatives, such as leadership development or sales enablement; areas that require a bit more attention than training in general.
At a time when companies are working through an accelerated digital transformation of learning, digital academies present an opportunity to put specific programs together to leverage the best blend of learning technology and content required by the learners, the subject matter, and the intended outcomes.
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What Goes into a Digital Academy?
As previously stated, a digital academy is generally focused on a specific initiative or strategic need within the business. Another thing that often distinguishes them from other digital learning is an executive sponsor. This executive (or executives) provides the impetus for the strategic purpose and also elevates the academy’s profile within the organization.
The digital academy’s content must be rigorously curated. Participants should know that anything and everything they encounter is there to help achieve the stated purpose and is the most up-to-date, relevant material available. This requires a faculty, typically accredited or certified in the strategic area.
As the term digital implies, these academies should leverage learning tools and technologies to ensure that in addition to more formalized classes and courses, there are opportunities for self-directed learning and learning in the flow of work.
Brandon Hall Group conducts extensive research on the learning experience and digital tools, and found that organizations where learning strongly impacts organizational outcomes such as individual performance, employee engagement, and time to productivity are about three times more likely to have consistently used a blend of modalities that includes the following:
- Video learning
- Informal peer-to-peer learning
- Mobile learning
- Social/collaboration tools
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Designing the Academy
A digital academy deploys a blend of tools that aligns with the program’s goals—and it’s never a one-size-fits-all proposition. The blend must be adjusted and evolve based on the changing needs of the organization and the outcomes, good or bad, of the learning programs.
Beyond the content and modalities, the overall learner experience is critical in a digital academy. Because it is so focused, there should be a cohesive, coherent experience to everything. Most important is the ability to provide context and personalization.
Looking again at Brandon Hall Group research, organizations where learning has a strong impact on a variety of outcomes are more likely to feature learning experiences with these characteristics:
- Contextualization based on learner requirements
- Opportunities to practice/apply knowledge
- A method to reinforce learning concepts
- Methods to gather learner feedback
- Personalized learning plans that allow learners to track their progress
- Learning recommendations based on learner information
- The ability to search, explore and discover learning opportunities
Additionally, these companies provide learners with the expected goals and outcomes of the learning and link the learning to their personal objectives.
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Measurement, Aligning Goals, and Preparing for Impact
Because the academy is built around a specific purpose, it’s critical to properly measure its impact on those outcomes. Simply measuring the number of participants is insufficient. Completion data has very little value unless it is combined and analyzed with performance, behavior, and outcome data.
In Brandon Hall Group’s Learning Measurement Study, just 24% of companies say that most or all of their learning programs are designed based on specific, defined metrics. With a digital academy, the metrics are defined by the stated purpose of the academy, making measurement simultaneously simpler and more critical than generic learning programs. Since the academies are based on strategic initiatives from the business, those are the overarching goals. They then need to be converted into behavior and performance outcomes, which can then be translated into learning outcomes.
A mature measurement strategy supports a successful digital academy by enabling learning leaders to demonstrate its impact. Proper measurement ensures continued improvement of the program, as well as elevating the academy’s profile as a strategic driver of business outcomes.
A digital academy is an appropriate approach for any organization seeking to focus on a strategic area of the business. Whether it is leadership development, certification of professional groups, software development, or any area that demands a more in-depth learning strategy, the concept provides a way to bring the learning to the next level. Learning strategy and technology company LEO Learning, the first company to consider digital academies, offers these guidelines.
- Are well-known learning initiatives within an organization
- Tend to focus on a specific learning initiative
- Deliver multiple programs and learning pathways
- Deliver multimodal learning
- May include content curated from outside your organization
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