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Handling Complaints

Handling Complaints


This awareness-level course explains how to recognise and handle, record and respond to complaints effectively. It also delivers the positive message that complaints can be used as an opportunity to improve client services and internal systems and controls through a root cause analysis.

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Course preview

Course Overview

Learning Objectives


This course explains:

  • How to recognise a complaint
  • How to deal with complaints
  • How to record complaints
  • Where to escalate complaints

  • Audience

    Suitable for all

  • Duration

    Up to 15 mins

  • Assessment

    End test included as standard

Technical Specifications

Format

SCORM 1.2
SCORM 2004 (3rd/4th edition)
HTML5

Hosting Environment

SCORM 1.2/2004 (3rd/4th edition) compliant LMS platforms including:

  • Moodle
  • Cornerstone
  • SumTotal
  • Saba
  • PeopleFluent LMS (formerly NetDimensions)

Browser Support

Internet Explorer 11
Edge
Chrome
Firefox
Safari
(Pop-up blockers disabled and JavaScript must be enabled)

Learner Environment

Responsive content may be viewed on:

  • Desktop
  • Laptop
  • Tablet device
  • Smartphone

Recommended connection speed 512 KBPS

Please request a trial if you would like to review the course. Your business development manager will be in touch to discuss next steps. If you are a user that requires 10 licences or less.

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